Providence Medical Center has been named one of America’s Best Hospitals for Outpatient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare.
Hospitals aiming to provide the most appropriate and value-based care along with advances in technology such as minimally invasive techniques have shifted many patient cases to outpatient settings. As a result, hospitals have made significant strides in providing increased customer service to improve the outpatient experience.
The methodology used to select Providence Medical Center as one of America’s Best Hospitals for Outpatient Experience is exclusive in that it evaluates patient satisfaction measures with a hospital visit based on the criteria in the Outpatient and Ambulatory Surgery Survey (OAS-CAHPS). The evaluation process is the only national list that focuses on the opinion of females. It is the only award recognizing excellence in outpatient satisfaction based on robust criteria that considers the patient experience and clinical excellence.
To receive the award, hospitals must first be accredited by the Joint Commission (JC), The Healthcare Facilities Outpatient Program (HFAP) or Det Norske Veritas Healthcare (DNV). Accredited facilities are continuously improving the safety and quality of patient care and this certification signifies the facility’s commitment in meeting regulations and best practices for the medical industry. The categories in the OAS-CAHPS survey are assigned weights based on the feedback received from the Women’s Choice Award Survey. Only hospitals that achieve rankings higher or equal to the national average in communication and care by hospital staff, pre and post-surgical coordination, facility ratings and patients’ recommendation are eligible for the outpatient experience award.
Providence Medical Center is one of 267 award recipients representing the hospitals that have met the highest standards for outpatient experience in the U.S. by the Women’s Choice Award.
“We could not be prouder of our hospital and our staff who are dedicated to providing extraordinary patient care. Our Outpatient Clinic hosts over 25 medical professionals of many different specialties so that those in our service area do not have to travel far for expert specialty care. Being nationally recognized for our hard work is a true honor.” Says Carrie Fertig, Director of Outpatient Specialty Services at Providence Medical Center.
For more information about Providence Medical Center’s Specialty Services, visit providencemedical.com.
For more information about the America’s Best Hospitals for Outpatient Experience, please visit https://womenschoiceaward.com/best-outpatient-experience.
