Providence Medical Center has been named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare. The award signifies that PMC has been ranked within the top 100 hospitals of similar size based on number of beds, of which there were five categories.
Patients today are more involved in their care and demand a more significant experience throughout their entire care journey, putting more pressure on healthcare providers to find ways to become more patient-centered to meet these demands.
According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans, and health outcomes. Providing a good patient experience is also suitable for business as it results in more excellent employee morale and satisfaction, thereby reducing turnover and helping recruit top talent. It also keeps patients loyal and happy and less likely to change providers or systems again, helping the bottom line.
A strong correlation exists between providing a good patient experience throughout her journey and improved clinical quality measures, including increased HCAHPS scores, investing in a win-win for all. According to a survey of healthcare consumers, 82% would switch to a healthcare provider because of a bad experience. And 86% of women would travel up to 50 miles for a hospital rated the best inpatient experience.
PMC is one of 100 award recipients representing the hospitals [under 25 beds] that have met the highest standards for patient experience in the U.S., as determined by the Women’s Choice Award.
“We are deeply honored to have received the award for overall patient experience from the Women's Choice Awards. This recognition is a testament to the patient-centered care our dedicated team provides to everyone we have the privilege to care for,” stated Nicole Haglund, Interim CEO.
The unique methodology used to select PMP as one of the 100 Best Hospitals for Patient Experience. It evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results and primary research about women’s healthcare preferences.
The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
•Effective communication with nurses and doctors;
•Responsiveness to requests for help;
•Providing patient recovery information;
•Explanation about medications before being administered;
•Bathroom and room cleanliness;
•Peacefulness of room at night;
•Patient recommendation rating.
“By raising your standards to meet the highest expectations – which studies show tend to be held by women – you’re giving everyone the best you have to offer. The Women’s Choice Award is so much more than an award. As one of America’s Best Hospitals for Patient Experience, your entire hospital and all your service lines are lifted for the exceptional experience you provide – not only for women but all patients. What a great achievement!” said Delia Passi, founder and CEO of the Women’s Choice Award. “To help women simplify their choices, the 100 Best Hospitals for Patient Experience are awarded because they excel in the patient’s willingness to recommend, as well as doctor communications, staff help, cleanliness, providing recovery information, explanation of medications, communication by nurses and peacefulness of the room at night.”
For the full list of Best Hospitals for Patient Experience, please visit: https://womenschoiceaward.com/best-patient-experience.
